FAQs

Frequently Asked Questions (FAQs)

Welcome to the Charming Carats FAQ page! Here, you'll find answers to our most commonly asked questions. If you can't find what you're looking for, feel free to reach out to us directly.

1. What is a lab-grown diamond?

A lab-grown diamond is a real diamond that is created in a laboratory using advanced technology that replicates the conditions under which diamonds naturally form in the earth. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds but are more affordable and environmentally sustainable.

2. Are lab-grown diamonds more affordable than mined diamonds?

Yes, lab-grown diamonds are generally more affordable than mined diamonds of the same size and quality. This is because lab-grown diamonds do not require the same mining processes, which significantly lowers production costs. You get the same beauty and brilliance, at a fraction of the price.

3. Why should I choose a lab-grown diamond engagement ring?

  • Ethically Sourced: Lab-grown diamonds are conflict-free and eco-friendly, ensuring that your beautiful ring comes with a clear conscience.
  • Affordable Luxury: Enjoy the same brilliance as mined diamonds for a lower price.
  • Sustainable Choice: Lab-grown diamonds are created with minimal environmental impact, unlike the mining of natural diamonds.

4. What materials are your engagement rings made from?

We offer engagement rings in 14K yellow gold, 14K white gold, and platinum. Each metal is carefully selected for its durability and shine, ensuring that your ring is both stunning and long-lasting.

5. How do I choose the right size for my engagement ring?

We provide a ring size guide on our website to help you find your perfect fit. For the most accurate result, we recommend visiting a local jeweler or using a ring sizer tool.

6. Can I customize my engagement ring?

Yes! While we specialize in ready-to-wear designs, we offer customization options for ring sizes and other specifications. Please contact us directly for personalized assistance, and we'll be happy to help create a unique ring tailored to your preferences.

7. How do I care for my lab-grown diamond engagement ring?

To keep your lab-grown diamond engagement ring sparkling:

  • Clean your ring regularly with mild soap and warm water.
  • Avoid exposing it to harsh chemicals, like perfumes, lotions, or chlorine.
  • Store it in a safe place when not in use, preferably in the original box to prevent scratches.

8. What is the return policy for engagement rings?

We offer a 30-day return policy for most of our items. Please check our returns page for full details, including exclusions for custom-sized rings and personalized items. If you need assistance with a return or exchange, please don’t hesitate to contact us.

9. How long does it take to receive my order?

All of our engagement rings are made to order, so please allow up to three weeks for production and shipping. As a small family-owned business, we take pride in our craftsmanship and want to ensure that every ring meets our high-quality standards.

10. Do you offer international shipping?

Currently, we only offer shipping within the United States. We apologize for any inconvenience this may cause.

11. Are your diamonds certified?

Yes, all of our lab-grown diamonds are certified by trusted gemological institutes like IGI (International Gemological Institute). Each diamond comes with a certificate that verifies its quality and authenticity, including cut, clarity, color, and carat weight.

12. Do you offer financing options?

We understand that purchasing an engagement ring is a significant investment. That’s why we offer financing options to help you make your dream ring a reality. Please contact us for more information on how to apply for financing.

13. Why should I buy from Charming Carats?

  • Proudly Made in America: All our rings are crafted in the USA, ensuring exceptional quality and attention to detail.
  • Ethical and Eco-Friendly: Our diamonds are lab-grown, making them an ethical, sustainable, and affordable choice.
  • Free Shipping: We offer free shipping on all domestic orders.
  • Family-Owned: Charming Carats is a sister company of Jordan Design Jewelry. As a small family business, we are committed to providing personalized service and high-quality craftsmanship.
  • Customer Satisfaction: We offer a 30-day return policy and are dedicated to making sure you are completely happy with your purchase.

14. Do you offer a warranty on your engagement rings?

Yes, we offer a limited warranty on all engagement rings. The warranty covers manufacturing defects and ensures that your ring will stand the test of time. Please check our warranty page for full details.

Need More Help?

If you have any additional questions, feel free to contact our customer service team via email or phone. We're here to help and would love to assist you in finding the perfect engagement ring.